In the case of a one-off clean, the client must be available to inspect the property before the cleaner leaves at the end of the service. Any issues must be dealt with at that time directly with the cleaner. April Fresh Cleaning will not accept responsibility for any issues that arise after the cleaner has left the property.
If we arrive for a scheduled booking and are unable to access the property—such as if the key is not left out, the lockbox code has been changed without informing us, or no one is home as arranged—we will make every effort to contact you via phone and/or text to explore alternative ways to gain entry or to arrange for someone to return and let us in. Any time spent waiting for access will be billed as part of the cleaning service.
If we are unable to get in contact with you within a reasonable amount of time, or if access is not possible, you will be charged the full cost of your booking. These charges are used to compensate staff for their travel expenses, waiting time, and the loss of income.
Clients must ensure the safety of pets and children during cleaning sessions by:
This ensures the safety of cleaners, pets, and property.
It is the client's responsibility to provide access to the premises, ensure necessary keys or access codes are available, and communicate any security procedures or restrictions beforehand.
Any parking fees or charges incurred by the cleaners will be billed to the client if the client fails to provide parking.
At April Fresh Cleaning, we are committed to earning your trust and satisfaction with every cleaning service. That’s why we don’t require locked-in contracts. You have the freedom to choose our services whenever you need them, without the pressure of long-term commitments.
Please note: We kindly request 7 days' notice prior to cancelling your service to ensure we can accommodate your request and manage scheduling accordingly.
While we take every precaution to ensure high-quality cleaning services, we are not liable for any damage caused by existing conditions (e.g., fragile or damaged items). Customers should notify us of any valuable or fragile items prior to the service.
We genuinely value all feedback we receive, whether it's positive or constructive. If you are not completely satisfied with our service, please reach out to us within 24 hours via email, text or call with detailed information about the issue and any relevant photos. We are committed to our 200% satisfaction guarantee and will aim to provide a re-clean within 2-4 days of the initial service for any missed or unsatisfactory areas.
If you have any questions or concerns, please contact us at
ABN: 15 890 141 147